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Support & Contact Information
Please thoroughly read all relevant FAQs and Instructions before reaching out.
- Please Note: We ship all Swivels Passenger Side UP. If you feel like you have received two passenger swivels, just flip one of them over! Thanks!
- Email Support: Should you need further support, please email us at teamam@alpinemechanisms.com.
- Phone Support: We are an extremely small operation and have limited phone support capabilities. You may reach us at 866-ALP-MECH (866-257-6324). Please allow up to 24 hours for us to return your call. For best results, please leave a detailed voicemail.
FAQs
Can I swivel my seats with the doors closed?
Yes. The pivot location for the swivels is offset to the center and rear of the vehicle, enabling the swivel to rotate without opening either door.
Yes. The pivot location for the swivels is offset to the center and rear of the vehicle, enabling the swivel to rotate without opening either door.
What is the order fulfillment time?
We are a small, family-owned shop that refuses to sacrifice quality. Depending on our current order volume, please allow up to 5 to 7 business days for your swivels to ship.
We are a small, family-owned shop that refuses to sacrifice quality. Depending on our current order volume, please allow up to 5 to 7 business days for your swivels to ship.
Do Alpine Mechanisms seat swivels work with Electric Seats?
- Mercedes Sprinter: Absolutely. For 2019 and newer vans with electric seats, the seat must be moved forward and aft using the electric motor to gain access to all the hardware. Specific information is included in the installation instructions.
- Ford Transit: Current models do not work with powered/electric seats without the use of additional spacers that allow the drive motor assembly to clear the swivel hardware.
Are Alpine Mechanisms seat swivels DOT rated?
No, they are not DOT-rated. While Alpine Mechanisms strives to build the highest quality product possible, the swivels have not been DOT-rated. They are built with 3/16-inch US-made steel and are completely overbuilt with safety in mind. With that being said, they are no different legally than the bed platforms or kitchen cabinets commonly installed in adventure vans.
No, they are not DOT-rated. While Alpine Mechanisms strives to build the highest quality product possible, the swivels have not been DOT-rated. They are built with 3/16-inch US-made steel and are completely overbuilt with safety in mind. With that being said, they are no different legally than the bed platforms or kitchen cabinets commonly installed in adventure vans.
Do Alpine Mechanisms seat swivels work with Air Ride and Suspension seats?
Unfortunately, they do not.
Unfortunately, they do not.
Do Alpine Mechanisms seat swivels work with aftermarket seats?
They pair well with Scheel-Mann seats, but we cannot guarantee compatibility with other brands.
They pair well with Scheel-Mann seats, but we cannot guarantee compatibility with other brands.
Why are Alpine Mechanisms seat swivels so expensive?
Alpine Mechanisms seat swivels are handmade right here in Colorado using US-sourced materials. We strive to keep production local, prioritize quality first, and never cut corners.
Alpine Mechanisms seat swivels are handmade right here in Colorado using US-sourced materials. We strive to keep production local, prioritize quality first, and never cut corners.
Does the locking pin need to be in the locked position while driving?
Yes. For safety's sake, Alpine Mechanisms recommends always having the seats facing forward (driving position) and the pin in its locked position anytime the vehicle is in motion.
Yes. For safety's sake, Alpine Mechanisms recommends always having the seats facing forward (driving position) and the pin in its locked position anytime the vehicle is in motion.
Can I still install a heater under the passenger seat with the swivel installed?
Yes. The swivel does not intrude into the base any more than the stock seat and foam base cover. You can still use the passenger base as you would have without the swivel; however, the swivel will make it more difficult to access the inside of the seat bases once installed.
Yes. The swivel does not intrude into the base any more than the stock seat and foam base cover. You can still use the passenger base as you would have without the swivel; however, the swivel will make it more difficult to access the inside of the seat bases once installed.
Will I need to trim the plastic on the seat base?
The plastic trim on both sides of the seats on 2007 through 2018 vehicles needs to be trimmed in order for the seat swivels to function properly. Specific details are included in the installation instructions.
The plastic trim on both sides of the seats on 2007 through 2018 vehicles needs to be trimmed in order for the seat swivels to function properly. Specific details are included in the installation instructions.
Do I need to disconnect the battery before installation?
Yes. Specific details are included in the installation instructions.
Yes. Specific details are included in the installation instructions.
Does the e-brake need adjustment after the e-brake bracket is installed?
No. The e-brake cable is contained in a closed e-brake housing. You may need to guide the cable and housing under the van for ideal placement, but no adjustments in length are needed. There are tips for the e-brake lowering bracket included in the installation instructions.
No. The e-brake cable is contained in a closed e-brake housing. You may need to guide the cable and housing under the van for ideal placement, but no adjustments in length are needed. There are tips for the e-brake lowering bracket included in the installation instructions.
What is the warranty?
We offer a lifetime warranty for the original purchaser of our swivels. Quite honestly, they are completely overbuilt, and we have never had a single issue that required a warranty claim.
We offer a lifetime warranty for the original purchaser of our swivels. Quite honestly, they are completely overbuilt, and we have never had a single issue that required a warranty claim.
What is your return policy?
We accept returns of uninstalled swivels in their original box. We charge a 20% restocking fee, and shipping costs are the responsibility of the customer.
We accept returns of uninstalled swivels in their original box. We charge a 20% restocking fee, and shipping costs are the responsibility of the customer.